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Accessible travel

Significant planning has gone into ensuring travel to the Gold Coast 2018 Commonwealth Games is an equitable transport experience for everyone – from journey planning, to travelling to and attending competition and Festival 2018 events.

Find out about the accessibility transport options to venues, including diagrams to help you map out your journey. Use these in conjunction with the GC2018 Journey Planner to help you plan your trip and get to your event on time.

The GC2018 Journey Planner features in-built accessibility filters which can be applied when planning your travel. To use this function, select the wheelchair icon from the journey results page. You can then select whether you will be travelling with assistance or independently.

The GC2018 Journey Planner is Web Content Accessibility Guidelines (WCAG) 2.0 (Level AA) compliant.

The GC2018 Journey Planner and Interactive Map are no longer available following the conclusion of the Games. To plan your journey on public transport, use the TransLink Journey Planner.

Public transport

Most public transport services are accessible, with dedicated spaces available for wheelchairs and mobility devices on most buses, trains and light rail (G:Link).

If you have an accessibility requirement and plan to use public transport during the Games, you’ll need to ensure your mobility device meets the criteria for size, height, weight and manoeuvrability as specified in the Disability Standards for Accessible Public Transport 2002.

Companion Card holders receive a second ‘companion' ticket at no charge at participating venues and on public transport.

Trains

If you have a disability, are elderly, pregnant or travelling with young children, priority seating is available for your use on-board all train services. Please visit www.queenslandrail.com.au/forcustomers/access for further information.

Read more about train services.

Trams (G:link)

All G:link stations and services comply with the Disability Discrimination Act (1992) and meet Disability Standards for Accessible Public Transport requirements.

Station platforms and G:Link services have been designed to make it as easy as possible for passengers of all mobility levels to board, exit and ride the tram. Ramps are available at stations and every G:Link carriage has dedicated spaces for passengers using wheelchairs and mobility scooters.

All G:link stations are accessible, with each platform featuring two boarding assistance points aligned with the allocated spaces for mobility devices on-board the G:link. These locations are marked bright blue and feature the universal white wheelchair symbol. During the Games, station staff will be available for assistance including deploying boarding ramps.

Read more about tram services.

Local buses

There will be frequent local buses operating across the network which are accessible, with low floor entry, ramps and allocated spaces for wheelchairs and mobility devices. Drivers are trained in accessibility assistance, ensuring passengers of all mobility levels can catch the bus.

Read more about local bus services.

Accessibility transport options to venues

Take a look at your venue-specific accessibility transport options, including diagrams and walking distances to help you map out your journey.

Park 'n' rides and Transport Hubs

Each of the GC2018 Park ‘n’ Rides and Transport Hubs will have staff available to assist passengers with accessibility requirements. If you require assistance during your journey, please alert a staff member.

You do not need to book an accessible park 'n' ride spot, simply book a car space via the competition event links on the park 'n' ride page or call the Park ‘n’ Ride Contact Centre on 1800 002 018.

Upon arrival at your park ‘n’ ride on the day of your event, alert the onsite staff that you need an accessible park, making sure you have your blue badge on display.

If you require accessible transport from the park 'n' ride site to the venue, such as a Wheelchair Accessible shuttle, please contact the Park ‘n’ Ride Contact Centre on 1800 002 018 prior to the day of your event.

Please note that Beenleigh High School Park ‘n’ ride does not have accessible parks, which are provided at Beenleigh train station instead.

Transport Hubs

Coomera station, Helensvale station, Nerang station and Varsity Lakes station have accessible car parks and staff available to assist passengers with accessibility requirements. Other Transport Hubs have no customer car parking. If you require assistance during your journey, please alert a staff member. Accessible car parks at these locations cannot be pre-booked, and will be subject to a first come, first served policy.

Read more about Transport Hubs.

Games shuttles

The Games shuttle fleet will include accessible, low floor buses. These buses will have ramps and dedicated spaces for wheelchair and mobility scooters.

Games venues and transport facilities will be serviced by an accessible shuttle service every 30 minutes or better, especially in peak periods.

If you require an accessible shuttle service, please advise a staff member when waiting for your service.

Guide dogs and other assistance animals

Certified guide, hearing and assistance dogs trained in accordance with the Guide, Hearing and Assistance Dogs Act (2009) and assistance animals trained in accordance with Disability Discrimination Act (1992) are able to travel on public transport.

If your guide, hearing or assistance dog has been certified by a Department of Communities, Child Safety and Disability Services approved training organisation, you will hold a handler’s identity card. This will need to be presented to board a service with an animal.

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